Policies

Privacy Policy

Respecting Your Privacy

M&K Carpentry NT Pty Ltd, trading as M&K Carpentry, respects the privacy of customers, prospective customers, employees, job applicants, suppliers, subcontractors, website visitors and other people who interact with our business.

We collect and manage personal information needed to respond to enquiries, prepare quotations, deliver projects, manage our workforce and meet our business, safety and legal obligations.

Personal Information We May Collect

• Name, telephone number, email address and contact details
• Property addresses, project locations and site-access information
• Project plans, measurements, photographs and correspondence
• Quotation, contract, invoice and payment information
• Warranty, complaint, inspection and rectification records
• Supplier, subcontractor, licensing, qualification and safety information
• Employment history, availability and information submitted through Careers applications
• Website usage, device and analytics information
• Other information you choose to provide

Careers and Employment Information

When you apply for employment, an apprenticeship, trade-assistant work, subcontracting opportunities or another role, we may collect contact details, employment history, experience, qualifications, licences, tickets, availability, references, work-rights information and information relevant to workplace safety.

We use this information to assess applications, communicate with applicants, plan workforce requirements and meet employment, safety or reporting obligations. Submitting an application does not guarantee employment, subcontracting work or an interview.

Sensitive Information

Some information may be sensitive under Australian privacy law, including information about Aboriginal or Torres Strait Islander identity, health, disability or other protected personal characteristics.

Where sensitive information is requested, we collect and use it only where reasonably necessary for a legitimate employment, inclusion, safety or reporting purpose and with consent or as otherwise permitted by law. It will not be used to unlawfully discriminate against an applicant, employee, contractor or customer. Applicants may select “Prefer not to say” when answering the Aboriginal or Torres Strait Islander identification question.

How We Collect Information

• Directly from you
• Through website forms, telephone calls and emails
• During site visits, inspections and project meetings
• Through quotations, contracts and project documents
• Through employment or subcontractor applications
• From suppliers, contractors, insurers, advisers and publicly available sources
• Through website analytics and similar technologies

How We Use Personal Information

• Respond to enquiries and prepare quotations
• Plan, coordinate and deliver projects
• Manage employees, subcontractors, suppliers, site access and workplace safety
• Process invoices and maintain business records
• Manage contracts, variations, warranties, complaints and rectification work
• Assess employment and subcontractor applications
• Improve our services, website and customer experience
• Protect our website and business systems
• Meet insurance, regulatory, taxation and legal obligations

Website Analytics

The M&K Carpentry website uses Google Analytics to help us understand how visitors use the website and improve its content, performance and usability.

Google Analytics may collect device and browser type, approximate location, pages visited, time spent on pages, referring websites, website interactions and technical information. Google Analytics may use cookies and similar technologies, and information may be processed by Google in Australia or overseas.

For more information, review Google’s Privacy Policy. You can limit analytics through your browser settings or the Google Analytics Opt-out Browser Add-on.

Cookies

Our website may use cookies for essential operation, security, remembering preferences, performance measurement and analytics. You can block or remove cookies through your browser settings, although disabling some cookies may affect website functionality.

Sharing Personal Information

We may share information where reasonably necessary with employees, authorised representatives, subcontractors, specialist trades, suppliers, manufacturers, insurers, claims advisers, professional advisers, technology providers, regulators and authorities. We do not sell personal information.

Overseas Processing

Some analytics, cloud and technology providers may process or store information outside Australia. Where reasonably practicable, we use reputable providers with appropriate privacy and security protections.

Security and Retention

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, disclosure, modification or destruction. No internet transmission or storage system can be guaranteed to be completely secure.

We retain information only as long as reasonably required to provide services, manage projects and warranties, assess applications, resolve disputes, maintain records and meet legal, contractual, taxation and insurance obligations. When no longer required, information is securely deleted, destroyed or de-identified where practicable.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity. If access or correction cannot be provided, we will explain the reason where practicable.

Privacy Complaints and Data Breaches

Please contact us if you have a privacy concern. Include your contact details, a description of the concern, relevant dates or communications and the outcome sought. We aim to acknowledge concerns within two business days and provide an outcome or progress update within 15 business days where practicable.

If a privacy concern cannot be resolved directly, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant authority. If a data breach occurs, we will assess and contain it and provide notifications where required by law.

External Websites

Our website may link to external websites. M&K Carpentry is not responsible for their content, security or privacy practices.

Privacy Contact

Email: admin@m-kcarpentry.com.au
Phone: 0458 471 073

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Website Terms of Use

Using Our Website

By accessing or using the M&K Carpentry website, you agree to these Website Terms of Use. If you do not agree, you should discontinue using the website.

General Information Only

Website content provides general information about M&K Carpentry, our services and examples of previous work. It does not constitute a quotation, binding offer, legal advice, engineering advice, insurance advice, building-certification advice or a guarantee that we can accept or complete a project.

Every proposed project requires an individual assessment before work can be quoted or accepted.

Accuracy and Availability

We take reasonable care when preparing website content but do not guarantee that all information will always be complete, current or error-free. Content may be updated, removed or changed without notice, and website access may occasionally be interrupted.

Enquiries and Quotations

Submitting an enquiry, quotation request, Careers application or website form does not create a contract, reserve a project date, guarantee work or employment, or require M&K Carpentry to provide a quotation.

A binding project agreement exists only after a quotation or written agreement has been issued and accepted, any required deposit has been paid, and stated conditions or approvals have been satisfied.

Project Photography

Photographs and videos are examples of previous projects, capability and workmanship. They do not guarantee identical outcomes because every project is affected by site conditions, existing structures, materials, design requirements, approvals, budget, weather and access.

Capability Information

Information on our Capability Statement page is a general summary of our services and experience. Government departments, businesses, organisations, builders and project partners may contact us to request a detailed Capability Statement. Providing capability information is not a tender response, contractual commitment or guarantee of availability.

Intellectual Property

Unless otherwise stated, website text, branding, photographs, graphics, documents and project information are owned by or licensed to M&K Carpentry. Content must not be copied, modified, republished or used commercially without written permission.

Third-Party Links

M&K Carpentry does not control and is not responsible for third-party website content, availability, security, products, services or privacy practices.

Acceptable Use

You must not use the website unlawfully, interfere with its operation or security, attempt unauthorised access, transmit malicious software, submit false or abusive material, or exploit website content without permission.

Liability and Consumer Rights

To the extent permitted by law, M&K Carpentry is not responsible for loss arising solely from reliance on general website information or temporary website unavailability. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Governing Law

These terms are governed by the laws of the Northern Territory, Australia. Disputes relating to the website are subject to the jurisdiction of courts and tribunals with authority in the Northern Territory.

Website Contact

Email: admin@m-kcarpentry.com.au
Phone: 0458 471 073

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Complaints and Feedback Policy

Our Commitment

M&K Carpentry welcomes feedback and aims to handle complaints fairly, respectfully and professionally. Raising a concern will not affect your lawful rights as a customer.

Issues You Can Raise

• Communication, scheduling or delays
• Workmanship or project variations
• Invoices or payments
• Site management or safety
• Employee or subcontractor conduct
• Privacy or accessibility
• Website functionality
• Recruitment or application processes

How to Contact Us

Email: admin@m-kcarpentry.com.au
Phone: 0458 471 073

Please provide your contact details, project address where applicable, a description of the issue, relevant dates, supporting photographs or documents, previous communications and the outcome you are seeking.

Our Response Process

• Acknowledge complaints within two business days
• Review relevant project records and communications
• Speak with the people involved
• Arrange an inspection where reasonably required
• Explain proposed actions and expected timeframes
• Provide an outcome or progress update within 15 business days where practicable

Some matters may require additional time because of inspections, supplier advice, expert assessment, insurance involvement or other circumstances. Where practicable, we will provide an update.

Workmanship Concerns

Where a complaint relates to workmanship, defects or damage, M&K Carpentry must be given a reasonable opportunity to inspect and assess the work before conclusions are reached or rectification is arranged through another party. This does not exclude rights under applicable consumer or building laws.

Privacy Complaints

Privacy complaints are handled under our Privacy Policy. If a matter cannot be resolved directly, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant authority.

Accessibility Complaints

For an accessibility barrier, tell us which page, form or document is involved, what prevented access, the device or browser used, any relevant assistive technology and the format or assistance required. We will take reasonable steps to provide an alternative format where practicable.

External Resolution

If a complaint cannot be resolved directly, you may have the right to contact a relevant consumer, building, privacy, workplace or government authority.

Consumer Rights

Nothing in this policy excludes, restricts or modifies rights under the Australian Consumer Law or other applicable legislation.

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Accessibility Statement

Our Commitment to Accessibility

M&K Carpentry aims to make website content, forms and customer information accessible, readable and practical for as many people as reasonably possible.

We support accessibility through plain language, readable text and colour contrast, logical headings, keyboard-accessible navigation where practicable, responsive layouts, alternative text for meaningful images, clear form labels, visible focus indicators, descriptive links and accessible form messages.

Ongoing Improvements

Accessibility is an ongoing process. As the website develops, we will continue reviewing navigation, forms, dropdowns and selection controls, image descriptions, mobile layouts, keyboard operation, colour contrast, downloadable documents and page structure.

Some older content, external services or third-party documents may not yet meet every accessibility requirement.

Alternative Formats

If website content, quotations, policies or other documents are difficult to access, please contact us. Where reasonably practicable, we can explain information by telephone, provide plain text or another digital format, assist with navigating or completing a form, or arrange another practical communication method.

Reporting an Accessibility Issue

Please provide the page, form or document involved, a description of the barrier, the device and browser used, any relevant assistive technology and the format or assistance required. We aim to acknowledge accessibility requests within two business days.

Accessibility Contact

Email: admin@m-kcarpentry.com.au
Phone: 0458 471 073

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